Terms and Conditions

Terms and Conditions for Amani Comfort Creations

Effective Date: 12.12.2024

Welcome to Amani Comfort Creations. By accessing or using our website (https://amani-comfort.com) and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. These terms are in compliance with Kenyan laws, including the Consumer Protection Act, 2012, and other applicable regulations.

1. General Information

1.1 Amani Comfort Creations is a business offering handcrafted hammocks and outdoor products.

1.2 By using our website or purchasing products, you acknowledge and agree to these terms.

1.3 These terms may be updated periodically, and your continued use of our services constitutes acceptance of any changes.

2. Products and Services

2.1 All products are subject to availability. We reserve the right to discontinue any product or service without notice.

2.2 Product descriptions and images are provided for informational purposes and may vary slightly from the actual product.

2.3 Prices are listed in Kenyan Shillings (KES) and are inclusive of all applicable taxes.

3. Orders and Payments

3.1 By placing an order, you confirm that the information provided is accurate and complete.

3.2 Payments must be made in full at the time of purchase. We accept payments via [insert payment methods, e.g., M-Pesa, credit cards, etc.].

3.3 We reserve the right to reject or cancel orders if fraudulent activity is suspected or if payment is incomplete.

4. Shipping and Delivery

4.1 Orders will be shipped to the address provided at checkout. We are not responsible for delays caused by incorrect or incomplete information.

4.2 Delivery timelines will be communicated at the time of purchase and may vary depending on location and logistics.

4.3 In case of delays beyond our control, such as customs clearance or force majeure events, we will notify you promptly.

5. Returns and Refunds

5.1 Returns are accepted within 14 days of delivery for defective or incorrect items. Items must be in their original condition and packaging.

5.2 Refunds for eligible returns will be processed within 14 business days after the item is received and inspected.

5.3 Shipping fees for returns will be covered by Amani Comfort Creations only if the product delivered was defective or incorrect.

5.4 Customized or personalized items are non-refundable unless they arrive damaged or defective.

6. Warranties and Liabilities

6.1 All products come with a six-month warranty against manufacturing defects. This does not cover wear and tear, misuse, or improper care.

6.2 We are not liable for damages caused by improper installation or unauthorized modifications to our products.

6.3 To the fullest extent permitted by Kenyan law, Amani Comfort Creations disclaims liability for indirect or consequential damages.

7. Privacy Policy

7.1 Your personal information is collected and processed in accordance with the Data Protection Act, 2019.

7.2 By using our website, you consent to the collection, use, and storage of your data as outlined in our [Privacy Policy].

7.3 We do not share or sell your data to third parties, except where required by law.

8. Intellectual Property

8.1 All content on our website, including text, images, and designs, is the property of Armani Comfort Creations and is protected under Kenyan copyright laws.

8.2 Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

9. Dispute Resolution

9.1 In the event of a dispute, we encourage customers to contact us directly for resolution at [insert contact information].

9.2 Any unresolved disputes will be subject to arbitration in accordance with the Arbitration Act, 1995 of Kenya.

9.3 The governing law for these terms and conditions is Kenyan law.

10. Contact Information

For questions, concerns, or assistance, please contact us:

Email: comfort@amani-comfort.com

Phone: +254 117 10 29 80

Post Address: P.O Box 202, 80400 Ukunda, Kenya